RETURN POLICY - All sales are final on cut goods, art supplies, patterns, books, handmade items and kits. SHIPPING - All orders are shipped to the address that you provide at checkout. Any adjustments to orders after they have been packed and shipped may require additional postage fees. Three Crafty Ladies is not responsible for orders that are lost or stolen. PLEASE CONTACT THE SHOP IF YOU DO NOT RECEIVE YOUR ORDER WITHIN 2 WEEKS OF PAYMENT. If you have questions or concerns about your order, please do not hesitate to call the shop at (239) 472-2893. THANK YOU for supporting our small business! Your order not only supports our families, it also supports our community!